Customer Service/Support - Last month I purchased an AC200P. Since then I have been extremely frustrated by the lack of response from customer service. First is “why” can’t I speak to someone on the phone? Emails only. Second, it is very hard to get any sort of response using email. On one of the few responses I did receive I was told that they are very busy and offered an apology.
I am trying very hard to simply order a backup or second AC200 adaptor + XT90- Cable as shown on the website. It has shown as “sold out” since I made my purchase. An email did come saying that I can send money to PayPal and get on a backorder list. I have repeatedly asked for an invoice that I can pay that shows my order. I can then pay by credit card (preferred) and by PayPal if required but I want an invoice showing my order. Even after “repeated” requests I am getting no, zero, nada, response. This after making a nearly $3k purchase direct with them. This is not acceptable from any company!
Is anyone having better luck than I am trying for support? What should I do to get their attention and get accurate information on product availability. It is too much to request an invoice as record of a sale before money changes hands. I’m hoping that through this forum some resolution can be done. I hope I am not violating the rules by asking for help and a response and by sharing my experience thus far with this company. Thank you.